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Insurance Brokers |
As a broker you provide a direct link between the client and the
insurance company in the provision and management of their
policy.
MPH Assist can help you and your clients by providing a complete
non-fault accident management service to them, therefore
removing the need for you both to go through the claims
procedure.
The service we offer to you and your client is open to all
including:
- Those under 21 and over 70 years old
- Those covered both comprehensively or third party
- Those who have special vehicle requirements including dual
control, estates, people carriers, 4x4s, and sports/executive
vehicles.
MPH Assist will provide you with a dedicated claims handler to
provide a personal contact for any queries or updates. Our
phones are not automated, each time you phone in, it will be
answered directly by one of our trained staff.
We are aware that some clients prefer to report their claim
directly to their insurance company. As a service provider we
would recommend a service such as ours as it reduces the time
and inconvenience for the client, as we will manage the claim
completely.
The other advantages of our service are:
- Protection of your policyholders’ excess
- Protection of your policyholders’ no claims bonus
- Recovery of all costs incurred by your policyholder
- Provision of a vehicle that matches your policyholders’
vehicle requirements
Management Information
Management Information can be tailored to suit the needs of the
referrer. Commonly requested information includes:
- Accepted claims
- Declined claims, with a reason
- Completed claims
We promise to keep in regular contact with the client, ensuring
that they will go no longer than 5 working days without having
spoken to a claims advisor to update them on the progress of
their claim.
Along with ensuring the client is aware of the progress of the
claim, the referrer is also provided with a dedicated contact
through which they can get regular updates on the progress of
the claims they have currently ongoing.
For more information on the service we can provide a brochure
or contact us info@mphassist.co.uk or Tel
01204 659 191.
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