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Legal Community |
As members of the legal community it is likely that your client
has come to you for assistance with the claim as a result of a
personal injury.
We can help you and your clients by providing a complete
non-fault accident management service to them, negating the need
for you both to go through the claims procedure.
The service we offer to your client is open to all including:
- Those under 21 and over 70 years old
- Those covered both comprehensively or third party
- Those who have special vehicle requirements including dual
control, estates, people carriers, 4x4s, and sports/executive
vehicles.
We provide you with a dedicated claims handler to provide a
direct contact for any queries or updates. Our phones are not
automated, each time you phone in, it will be answered directly
by one of our claims advisors.
We are aware that some clients prefer to report their claim
directly to their insurance company. As a service provider we
would recommend a service such as ours as it helps to reduce the
time and inconvenience for the client, as we will manage the
claim completely.
Other advantages that our service has are:
- Protection of your policyholders’ excess
- Protection of your policyholders’ no claims bonus
- Recovery of all costs incurred by your policyholder
- Provision of a vehicle that matches your policyholders’
vehicle requirements
Management Information
Management Information can be tailored to suit the needs of the
referrer. Commonly requested information includes:
- Accepted claims
- Declined claims, with a reason
- Completed claims
We promise to keep in regular contact with the client, ensuring
that they will go no longer than 5 working days without having
spoken to a claims advisor to update them on the progress of
their claim.
Along with ensuring the client is aware of the progress of the
claim, the referrer is also provided with a dedicated contact
through which they can get regular updates on the progress of
the claims they have currently ongoing.
Customer Satisfaction
MPH ASSIST takes pride in their high level of customer
satisfaction and it is of great importance to us that we
maintain this throughout our company.
Likewise we welcome the input from our referrers with regards to
their satisfaction with our service to both themselves and their
clients.
For more information on the service we can provide a brochure
or contact us info@mphassist.co.uk or Tel
01204 659 191.
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